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| Q | Does Ekowood have a warranty? |
| A |
Yes Ekowood has a 25 year structural integrity warranty.
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| Q | What is the difference between Premium and Classic? |
| A |
These are feature gradings of the face layer of wood. Premium has fewer knots and more uniform grain features while Classic generally has knots and more pronounced grain and colour features. The quality remains the same for both.
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| Q | Can under floor heating be used with Ekowood? |
| A |
Yes it can. Up to 27 degrees Celsius. However due to the different proper-ties of each individual species, there are some exceptions. Ekowood does not recommend the use of under floor heating under Beech, Kempas or Maple.
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| Q | Why is the middle layer constructed of strips of wood? |
| A |
This is designed to allow flexibility over a slightly imperfect floor.
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| Q | What is the black in the middle layer seen looking from the end of a board? |
| A |
This is a polypropylene cord which holds the strip wood together during the manufacturing process until bonding with the top layer occurs.
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| Q | Can Ekowood be used in wet areas such as bathrooms? |
| A |
Due to factors such as steam, pools of water, lack of ventilation etc, Ekowood is not generally recommended for use in bathrooms.
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| Q | Can Ekowood be sanded and recoated? |
| A |
Yes, with professional experience and care, Ekowood can be lightly sanded and recoated up to three times.
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| Q | Will Ekowood show scratches and heel marks? |
| A |
Yes, because it is after all, real wood. But don't be too concerned about this. It is generally accepted that a certain amount of wear and tear over time adds something to the character of the wood floor.
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| Q | How long are the individual strips which make up a plank of three strip or two strip? |
| A |
These can vary in length. In three strip generally around 30-40cm and in two strip between 50-90cm. One strip, often referred to as a plank has no joins from end to end.
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| Q | Does Ekowood require further coatings of lacquer after installation? |
| A |
No. So precise is the machining of the tongue and groove jointing system, that Ekowood can be pre finished in factory controlled conditions with multi layers of durable lacquer. This means that when the installation is finished, the floor is ready to walk on. Compare this to the dusty process of sanding a solid wood floor and delays waiting for several coats of polyurethane to dry and cure over four or five days.
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| Q | Does the colour and appearance of wood change in time? |
| A | It can do and often does change. This change can occur within days of installation. After becoming exposed to light sources, whether natural or artificial, a photo chemical reaction will affect all wood to varying degrees. This is a perfectly natural phenomenon. Least affected are the temperate species such as oak and beech while exotic species such as Jatoba and Doussie are likely to darken after installation.
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